West Electric

West Electric Logo for Social Sharing

(860) 428-7000

Privacy Policy

Effective Date: September 23, 2025

1. Introduction

West Electric (“West Electric,” “we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website https://westelectric.energy, contact us, or use our services.

2. Contact Information

Main Office: 40 Cherry St., East Hartford, CT 06108
Phone: (860) 428-7000
Email: info@westelectric.energy

3. Information We Collect

A. Information You Provide Directly

  • Contact details (name, address, email, phone).

  • Account details (if you create an online profile).

  • Billing and payment information.

  • Communications with us (emails, forms, phone calls).

  • Project or service details (installation requests, site surveys).

B. Information Collected Automatically

  • Device details (IP address, browser, operating system).

  • Website usage data (pages viewed, actions taken, referring/exit pages).

  • Cookies, pixels, and similar tracking technologies.

  • Approximate location data (to localize services).

C. Utility or Service Data

  • Energy usage details, service history, installation data (if applicable).

  • Financing or incentive program information, if you apply through us.

D. Information From Third Parties

  • Public databases, business partners, or contractors.

  • Analytics providers (e.g., Google Analytics).

  • Advertising networks (if applicable).

4. How We Use Your Information

We use your data to:

  • Deliver and improve our services.

  • Process payments and manage accounts.

  • Communicate about appointments, installations, and support.

  • Send administrative notices and respond to inquiries.

  • Provide offers, promotions, and marketing (with consent).

  • Analyze website traffic and usage.

  • Ensure security, prevent fraud, and comply with legal obligations.

5. How We Share Your Information

We may share data with:

  • Service providers (hosting, billing, analytics, customer support).

  • Financing partners or incentive program administrators (if you apply).

  • Affiliates/contractors involved in service delivery.

  • Legal authorities, if required by law or to protect rights/safety.

  • Business transfers (e.g., merger or acquisition).

  • Third-party links: Our site may link to outside websites. We are not responsible for their privacy practices.

We do not sell your personal information.

6. Cookies and Tracking

  • We use cookies and similar tools to enhance site performance, analytics, and (if enabled) marketing.

  • You can block or delete cookies in your browser settings, but parts of the site may not function properly.

  • Third-party tools (Google Analytics, Facebook Pixel, etc.) may track usage to provide us with insights.

7. Your Privacy Rights

U.S. State Rights (California, Connecticut, Virginia, Colorado, Utah, etc.)

Depending on your state of residence, you may have the right to:

  • Access the categories of personal information we collect.

  • Request deletion of your information.

  • Correct inaccuracies.

  • Opt out of targeted advertising or sharing.

  • Limit use of sensitive information (if applicable).

To exercise your rights, contact us at info@westelectric.energy or call (860) 428-7000. We will verify your identity before processing requests.

California Notice (CCPA/CPRA)

  • Categories collected: identifiers, contact info, payment data, usage data, service/installation details.

  • Sensitive data (e.g., payment info) is only used to provide services.

  • You have the right to designate an authorized agent to make requests on your behalf.

GDPR / EU & UK Visitors

If you are located in the EU/UK, you have additional rights under GDPR:

  • Right to access, rectify, or erase data.

  • Right to restrict or object to processing.

  • Right to data portability.

  • Right to withdraw consent at any time.

Lawful bases for processing: contract performance, legal obligations, consent, legitimate interests.

To exercise GDPR rights, contact us at info@westelectric.energy.

8. Data Retention

We keep your information as long as needed for service delivery, business purposes, or to comply with legal requirements. When no longer required, we securely delete or anonymize it.

9. Security

We implement technical, administrative, and physical safeguards to protect your information. However, no method of online transmission or storage is 100% secure.

10. Children’s Privacy

Our services are not directed to children under 13 (or 16 in some jurisdictions). We do not knowingly collect information from minors. If you believe we have done so, contact us and we will delete it.

11. Do Not Track / Global Privacy Control

Our website does not currently respond to “Do Not Track” browser signals, but we honor legally recognized opt-out signals (such as Global Privacy Control) where required.

12. International Transfers

If you access our site outside the U.S., your information may be transferred and stored in the U.S. We take measures to ensure appropriate safeguards are in place.

13. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a revised “Effective Date.” Material changes will be communicated by email or website notice.

14. Accessibility

If you require this Privacy Policy in an alternative format, please contact us at info@westelectric.energy or (860) 428-7000.

15. Governing Law

This Privacy Policy is governed by the laws of the State of Connecticut, United States.